Are Banks White Collar Criminals?

I keep hearing more and more complaints about banking institutions.  Obviously people are upset about the expensive bailout the taxpayers incurred for the very institutions that charge interest when they(the taxpayers) fail to manage their money properly.  But what about the countless small errors that banks make?  When are these errors audited?  I know when a teller accidentally gives out an extra $100 to somebody on a withdrawal, that teller is liable for that $100 out of their paycheck…but what about errors that are made in the banks favor?  See an example of a collegues recent experience with Chase Bank:

 

I mean who designs these damn banking systems? This is the second time in a row I’ve been charged an overdraft fee when I’m NOWHERE near a negative balance. I wonder how many people don’t notice them and just pay them without questioning the bank. Aren’t these financial institutions ‘audited?’

Heres the convo I just had w. Chase:

Me: Yea I was charged $70 in overdraft fees for two transactions on 11/12
Chase: Ah yes I see — One charge was $13 the other was $20.
Chase: Well how can I help you?
Me: What were my beginning and ending balances for 11/12?
Chase: I’m seeing a beginning balance of +$X,XXX.XX and an ending balance of +$X,XXX.XX
Me: So wheres the overdraft occurring?
Chase: Please Hold
*waits for 5 mins*
Chase: Ah yes it seems there was a banking error and we’ll credit you $70 by the end of the day
Me: This is the second time this year this has occurred. Does this happen frequently?
Chase: blah blah blah do the best to satisfy our customers blah blah bah.

I wonder how much money they rob from people because theres either an ***hole out there assigning random overdraft fees or someone wrote some s**tty code thats been in a production financial environment for over a year now…….
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